Wednesday, 29 December 2010 19:55
Ron Graham
What is Quality? Nobody knows. :-)
Quality is that aspect of your product or service which the customer most wants. For this reason, your customers know more about quality than you do. You cannot define it apart from your customers. Guaspari puts it this way:
They're not buying a product. They're buying your assurances that their expectations for that product will be met. And you haven't really got anything else to sell them but those assurances. You haven't really got anything else to sell but quality.
Last Updated ( Wednesday, 29 December 2010 20:19 )
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Wednesday, 30 June 2010 19:57
Ron Graham
- Definitions
- Does an engineer have to have a PE to practice?
- How is private practice different than working in industry?
- What else does professional certification qualify me for?
- Why don't all engineers get certified?
- If the industrial exemption means I may not need certification, what advantage is there to my getting it anyway?
- What might I expect on a PE exam or an EIT?
- What are the biggest problems with the certification system?
- Any other related suggestions?
- Developments
- The way the law reads today
Last Updated ( Thursday, 01 July 2010 10:11 )
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Tuesday, 29 June 2010 17:33
Ron Graham
- How Inventions Come About
- How to Encourage Innovation in Your Shop
- Advice on Patenting
- Advice on Start-up Businesses
- Advice on Prototyping
Last Updated ( Thursday, 01 July 2010 10:13 )
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Tuesday, 29 June 2010 16:51
Ron Graham

- What is an engineering failure?
- What are some examples of engineering failures?
- What lessons can be learned from engineering failures?
- How can failures be avoided?
- Can engineered systems be "safe" even in the presence of failures?
- Oh GOD! I've had a failure! What do I DO?
Supplementary Articles
- Aircraft Failures, by Tom Speer
- Apollo 1 Accident, by Tim Nye
- Mars Climate Orbiter Failure, by Ron Graham
- THERAC-25 Accident, by Tim Fulcher and Ron Graham
- Union Carbide Bhopal Accident, by Keith Dykes and Ron Graham
- USS Thresher Failure, by John Tauxe, Timothy Reeves and Richard Rustad
- The Code of Abibarshim, on the (sort of) lighter side
Last Updated ( Thursday, 01 July 2010 10:14 )
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Tuesday, 24 November 2009 19:11
Ron Graham
The signature file is one artifact from the days of Usenet that persists today. It's your online business card - some people liken it to a letterhead - containing (hopefully) enough information about you to allow people you've never met to distinguish you from everyone else in the world. Why does it work this way?
Last Updated ( Thursday, 01 July 2010 10:20 )
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