Clarity Strategic^TM

There was a day when I was well-organized. I kept a day-planner, and I knew where I was supposed to be every day, and when. I would check that planner at the beginning of the day, and rank the things I had to do by importance, so I would do the most important things early.

Then I fell out of the habit, over a matter of years.

And when you fall out of the habit, of course you don’t do things in the order of real priority. But in terms of customer service, that’s not the worst thing. The worst thing is that you start acting in ways that show disrespect toward people whose business you value when you think about it.

What do your customers need most from you?

• That you show up.
• That you’re close to on time.
• That you know what’s going on.
• That you listen without being distracted.
• That you keep promises and commitments you make.

The fact is that if you’re organized, and you can be with a simple planner, and a few minutes a day spent planning. This past week, I recommitted myself to both. I’ll be watching to see if that affects my relationships…

Funny. What they ask is much the same as what your friends ask. That’s why I’ll be doing a companion post like this in my friendship blog.